Shipping Policy

Most orders are shipped within 24 to 48 hours of placing the order using DHL eCommerce or USPS, depending on your location and the fastest available service.

Shipping (FREE to USA):
We offer free shipping to the United States for all products.

Order Cut-off Time and Handling

The order cut-off time is 5:00 PM PT, Monday to Friday. Orders received before this time will be processed on the same day, while those received after the cut-off will be processed on the next business day. Please note that our working hours are from 7:00 AM to 6:00 PM PT, Monday to Friday.

Typical delivery time frames range from 7 to 14 business days; however, you may receive your items earlier. All orders come with a tracking number for real-time monitoring. Please anticipate possible delays beyond our control, such as customs or postal delays.

Your Order - What to Expect

As soon as you place your order, you will receive an “Order Confirmation” email, indicating that we have received your order.

We confirm with suppliers if your order is in stock and available for immediate shipment. Most pre-made saunas and accessories are ready for immediate shipment, while custom saunas may take longer (see Shipping Timeline below).

Once your order is confirmed and payment is processed, your order will be on its way (unless it is a special case sauna, as mentioned above). Tracking information will be sent on the day your order ships to the email address provided during checkout.

If you do not receive tracking information within 4 business days from your purchase date, feel free to contact us via chat, our Contact Us page, or email info@thesaunaworld.com.

Shipping Details

Where We Ship

We currently offer free shipping only in the United States. Please reach out to us if you require international shipping.

"Manufacturer Direct" items are shipped from our warehouse in Shanghai and require a manufacturing and shipping time of approximately 30-45 days.

Upon Receipt of Package

  1. Before signing any paperwork, thoroughly inspect the items delivered to you.

    • Check for visible signs of damage, such as dents, scratches, or punctures. Note any damage when signing the delivery receipt, as a signed receipt without notations of damage represents acceptance of the complete order in perfect condition. Failure to report damage may result in delaying or refusing freight claims.

  2. Count all the pieces of your package and ensure they are accounted for.

    • Report any missing pieces within 48 hours by emailing directly at info@thesaunaworld.com or via our Contact Us page. This 48-hour window is vital, as we will not be able to replace missing pieces after this period.

  3. If "concealed" damages (damages not visible at the time of delivery) occur, report them immediately by emailing directly at info@thesaunaworld.com or via our Contact Us page.

For any additional questions, refer to our FAQ page, or contact us using the chat option, our Contact Us page, or by emailing info@thesaunaworld.com.